EJ's Vending Accessibility Statement

At EJ's Vending, we are committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to make our website and digital communications as accessible as possible.

 

Our Commitment

 

We believe in accessibility for all, which aligns with our mission to provide convenient access to snacks and essentials throughout the Chicagoland area. This commitment extends to our digital presence, including our website and online service portal.

 

Conformance Status

 

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, a set of guidelines developed by the World Wide Web Consortium (W3C) to ensure digital content is accessible to people with a wide range of disabilities. These guidelines explain how to make web content more accessible for people with visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

 

Our conformance with these guidelines is partial. We are actively working to achieve full conformance. The sections below detail our ongoing efforts and current status.

 

Measures to Support Accessibility

 

EJ's Vending takes the following measures to ensure accessibility:

 

1.  Inclusion in Our Policies: Accessibility is part of our internal policies and our mission statement.

2. Continuous Training: Our team members receive periodic training on accessibility guidelines.

3. Technical Assessments: We employ automated evaluation tools and engage in manual testing to identify and address barriers.

4. Feedback Loop: We welcome feedback from users on accessibility via the contact methods listed below.

 

Compatibility with Browsers and Assistive Technology

 

Our website is designed to be compatible with:

*   Recent versions of major screen readers (including JAWS, NVDA, and VoiceOver)

*   Navigation using keyboard-only controls

*   Popular browsers (Chrome, Firefox, Safari, Edge) with accessibility features enabled

 

Technical Specifications

 

Accessibility of our website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

*   HTML

*   WAI-ARIA

*   CSS

*   JavaScript

 

These technologies are relied upon for conformance with the accessibility standards used.

 

Areas for Improvement & Known Limitations

 

We are aware of some areas on our website that need improvement. We are actively working to enhance accessibility in the following areas:

 

* PDF Documents: Some older service documents or marketing materials in PDF format may not be fully accessible. We are working to remediate these or provide accessible alternatives upon request.

* Third-Party Content: Occasionally, we may link to or embed third-party content (such as maps) that is not fully under our control. We strive to select partners who prioritize accessibility.

* Complex Data Tables: We are auditing and simplifying any complex data tables for better screen reader interpretation.

 

Feedback & Contact Information

 

We welcome your feedback on the accessibility of our website and digital services. Please let us know if you encounter accessibility barriers:

 

We try to respond to feedback within 3 business days.

 

Physical Accessibility of Our Services

 

Our commitment extends beyond our website to our physical services. We work with our location partners to ensure that our vending machines are placed in accordance with the Americans with Disabilities Act (ADA), where applicable. This includes:

*   Encouraging installation in accessible locations with clear floor space.

*   Ensuring machine interfaces, where possible, are at an appropriate height and have tactile features.

*   Providing assistance to partners on accessible placement during our site assessments.

 

Formal Approval

 

This accessibility statement is formally approved by the management of EJ's Vending.

 

Formal Complaints

 

We aim to respond to and resolve accessibility issues promptly. If you are not satisfied with our response, you are entitled to lodge a complaint with the relevant authorities, such as the Illinois Attorney General's Office or the U.S. Department of Justice.